Dr Mehroon Nisa Khan, a dentist by profession completed her undergraduate and Master’s in Dentistry at the University of Witwatersrand. Extensive clinical work in both the public and private sector in South Africa. She worked at the South African Dental Association gaining experience in the oral health profession. She managed the Mediation Department at the South African Dental Association. Gained experience in “complaints resolution” and mediation of dental disputes during her tenor at the South African Dental Association as well as on behalf of Clients in her current position as Head: Managed Healthcare. She formalised her experience by completing the medical negligence mediation training at UCT in 2018.